Thanks for shopping at THESWAF. We thank you for buying our products. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at THESWAF. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at THESWAF, you agree to the terms set forth below along with the Policy.
If there’s something wrong with the product you bought, or if you are not happy with it, you have 2 weeks to issue a refund and return your product.
If you would like to return a product, the only proper way would be if you follow the next guidelines:
Steps to Return or Exchange an Item/Items:
- Simply send us an email or reach us from our contact form.. Contact our customer service team via “support@theswaf.com “ with your order number and a copy of your tracking label so we can start the process and deal with your return or exchange.
Care when Returning and Exchanges Items:
Please include your order receipt and then package the pieces back into their original packaging to ensure that all of the pieces stay protected in their original form. If pieces are returned and damaged due to improper packaging, the customer will be responsible for the price of the damaged product. No refunds or exchanges will be processed.
Returns and Exchanges Policy:
- Only online purchases from THESWAF official website will be eligible for refund or exchange, Generally, we may allow refund or exchange of products within 14 days of its delivery date.
- When we receive an item returned in the stated conditions, we will issue a full refund within the same day.
- As a general rule, only the purchased products that are unworn, unaltered, and free from scratches and blemishes are eligible to be considered for any refund or exchange.
- If your product arrived faulty or damaged, please let us know! Just ship the item back to us and we will start the exchange process.
- When returning or exchanging a product, please note that all customers are responsible for any shipping charges that may occur.
- You shall be fully responsible for all shipping fees and charges associated with any refund or exchange. Your general obligation to pay any and all taxes and duties will continue to apply.
- We do not accept exchanges. If you want to exchange, you can request a refund and when the transaction is completed, you can make the purchase again.
- If the wrong ring size is given, please contact us for your new size after return. The customers are responsible to pay the shipping fees for returns.
- If there is any problem or error in your order, please contact us if the faulty item was delivered. This will be fixed quickly
Refunds
We devote ourselves for serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. All that meticulous processes are to make you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be informed about it in advance so that you will not have to worry about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the
same time we ensure that the packing is completed such that the items won’t get damaged during transit. Please note that THESWAF is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified as soon as you receive your money.
Shipping
THESWAF is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.
Your Consent
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies? Unless the otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.
- Via Email: support@theswaf.com
- Via this Link: https://theswaf.com/pages/contact